Help Center & FAQ

Chaperon is a sourcing platform that connects SMBs and dropshippers with verified agents in China, Vietnam, and other manufacturing hubs. We streamline the entire process from RFQ to QA to payment.

We verify business licenses, identity documents, supplier references, and perform video interviews before approving any sourcing agent.

Our calculator estimates total cost including product pricing, agent service fees, quality assurance, shipping, and customs duties based on the region and volume.

No. All agent quotes include transparent milestones. You can view pricing breakdowns before committing to a job.

We use milestone-based payments where funds are held by Chaperon and released only after each stage is approved (e.g., after QA or before shipment). This protects both parties and ensures quality at every step.

Yes. You can mark any job as "private label" and enable automatic NDAs before agents view the details.

We offer timestamped file uploads, watermarking, and IP dispute protocols. We also partner with legal counsel in key regions for escalation support.

Yes. Our platform supports multi-agent jobs and comparison. You can shortlist and compare quotes before confirming.

Absolutely. You can use our built-in, auto-translated chat interface to ask questions and clarify anything before committing.

Log in, navigate to Settings > Company Profile, and update your details including address, website, and product focus.

You can use live chat on the bottom-right of any page or email us at support@chaperon.supply.